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Terms and conditions
1.Content:
Prolou Manufacture & supply various beauty products & Beauty Aids.

2. Requirements:
To protect our site's inhabitants from viewing material without their consent, this site requires you to satisfy the statements below before purchasing from/downloading from/copying information from or viewing this site in any form.
a) I am an adult, being at least 18 (or older depending on individual country laws regarding access to subject matter) years of age.
b) I believe in the principals of Article 10 of the European Human Rights Act, which says that free adults have the right to decide for themselves what they will view without government interference, and consent to viewing.
c) I warrant that it is legal to view such material in my country.
d) I will not redistribute this material to anyone, nor will I permit any minor, or any person who would find this personally offensive, to view this material.
e) I will hold Prolou it's agents and employees, from and against any claims, liability, losses, costs, prosecution, damages, or expenses (including legal fees) arising from my use of or participation in this service or the information contained therein.


3. Terms And Conditions
The following terms of use ("Terms") govern the use of the website prolou.co.uk ("http://www.prolou.co.uk") is the owner and operator of Prolou. The Terms are entered into by and between Prolou and you, ("You") and agree to be legally bound and to abide by the terms and conditions set forth herein. If You do not agree with all of these Terms, do not use this Website.

4.Proprietary Rights
All web site design, text, graphics, the selection and arrangement thereof, and all software Copyright ©2006, PROLOU Ltd or its agents. ALL RIGHTS RESERVED. Unless otherwise indicated, all information, images, text, messages, illustrations, graphics, logos, designs, icons, photographs, programs, data or other materials that are part of this Website (collectively, the "Content") are protected by copyrights, trademarks, service marks, publicity rights, or other proprietary rights and laws owned, controlled or licensed by Prolou or by third parties (the "Third Party Providers") who have provided materials to Prolou, and these rights are valid and protected in all forms, media and technologies, existing now or hereinafter developed.
The Content on this Website may be used only as a shopping resource. The Content may not be redistributed to any minor, to any person who may find any of the Content personally offensive, or to any person who resides in any community or country where such material is specifically prohibited by law. Any unauthorized use of any Content contained on this Website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.
Prolou has not independently authenticated content provided by Third Party Providers in whole or in part. Prolou does not provide, sell, license, or lease any of the Content other than those specifically identified as being provided by ISS Marketing.

5. Your Conduct
You agree to use prolou.co.uk or prolou.com only for lawful purposes. You are prohibited from posting on or transmitting through prolou.co.uk or prolou.com any Content that violates or infringes anyone's intellectual property rights including redistributing obscene material, or otherwise deemed by ISS Marketing to be harmful or objectionable, or that intentionally or unintentionally violates any applicable local, national or international law, or any regulations having the force of law.

6. Indemnification
You agree to indemnify and hold Prolou, and its subsidiaries, affiliates, officers, agents, co-branders, or other partners, and employees, harmless from any claim or demand lauding reasonable fees, made by any third party due to or arising out of the use of the Website.
7. Disclaimers
Prolou is providing this site and its contents (as is) and makes no representations or warranties of any kind with respect to this site or its contents. ISS Marketing disclaims all such representations and warranties including for example warranties of merchantability, fitness for a particular purpose, and no-infringement, in addition, Prolou does not represent or warrant that the information accessible via this site is accurate, complete or current.
To the extent not prohibited by applicable Law, Prolou is not liable for any direct, indirectional, special, consequential, punitive, or exemplary damages luding but not limited to, damages for loss of profits, revenue, goodwill, use, data, electronically transmitted orders, or other economic advantage, however caused and regardless of the theory of liability, whether in contract including fundamental breach, including negligence or otherwise, arising out of related to.
A)THE USE OF OR THE INABILITY TO USE THE WEBSITE; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE WEBSITE;
B)UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
C)STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE; OR
D)ANY OTHER MATTER RELATING TO THE SERVICESLUDING CONTENT YOU MAY DOWNLOAD, USE, MODIFY OR DISTRIBUTE FROM ISS MARKETING WEB SITE. YOU HAVE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACKUP OF DATA AND/OR EQUIPMENT USED IN CONNECTION WITH THE WEBSITE AND WILL NOT MAKE A CLAIM AGAINST prolou OR ISS MARKETING FOR LOST DATA, RERUN TIME, INACCURATE OUTPUT, WORK DELAYS OR LOST PROFITS RESULTING FROM THE USE OF THE CONTENT.
YOU AGREE TO HOLD PROLOU HARMLESS FROM, AND YOU COVENANT NOT TO SUE PROLOU OR ASSOCIATED COMPANIES FOR, ANY CLAIMS BASED ON USING THE WEBSITE, WHETHER IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), (INCLUDING NEGLIGENCE) OR OTHERWISE.
(Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law).

8. Site Security
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from Prolou on this Website and other than generally available third party web browsers.

9. Termination of Use
Prolou may terminate User access, or suspend any User's access to all or part of Prolou, without notice, for any conduct that ISS marketing, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another User, a third-party Provider, a Merchant, a Sponsor, a Licenser, a service provider or Prolou.
NOTICE: It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted. Each electronic entry carries the computer coding of the Internet provider through which the individual User can be traced.

10. General Information
Users may not use prolou.co.uk or prolou.com to send unsolicited advertising, promotional material, or other forms of solicitation to other Users except in those specified areas that are designated for such a purpose. These Terms constitute the entire agreement between You and Prolou and govern Your use of the Website, superseding any prior agreements between You and Iss Marketing. You also may be subject to additional terms and conditions that may apply when You use other Prolou services, third-party content or third-party software. You must not assign or otherwise transfer neither the Terms nor any right granted hereunder. Any breach of the Terms will result in irreparable harm to ISS Marketing or Prolou for which damages would be an inadequate remedy and, therefore, in addition to its rights and remedies otherwise available at law, Prolou will be entitled to equitable relief lauding both a preliminary and permanent injunction, if such a breach occurs.
These Terms represent the entire understanding relating to the use of retail sales through the Website and prevail over any prior or contemporaneous, conflicting, or additional, communications.



Postal Cost and Delivery Times:

Postage and Packing is F.O.C and goods are normally dispatched within 48 hours via first class recorded or special delivery within the UK. Subject to availability delivery is usually within 2-5 days for UK and Ireland orders as they are dispatched with 48 hours. Overseas orders may take slightly longer.







Returns Procedure:
If your product is defective in any way please email us at accounts@prolou.co.uk Defective items will be replaced upon receipt of the defective product. All defective returns must be returned within 30 days of receipt.

All returned products must be returned in the original boxes with all contents included.
Email us with the following details:

1.Your name and order number.
2.Your e-mail address.
3.The product title being returned.
4.Description of the fault.

Once we receive your email we will send you an RMA and return postal address.

Cancellation/Non-faulty Returns:

You have the right to cancel within seven days of your contract with us, or seven days after receipt of the goods (whichever is the longer). If you do cancel your order, you will have any payment returned to you.
If you cancel after shipment of any goods, you must return them to us within 14 days if they are faulty, or within 7 days if the goods are incorrect or not required.

Due to Health and Hygiene considerations we are only able to accept returns of items for any reason other than faulty goods if the packaging and/or security seal is unbroken. All goods must be returned with their packaging intact and in their original condition.
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